Accor HERA benefits vary by hotel, but eligible bookings typically include:

• Daily breakfast for two guests
• Hotel credit, often USD 50 to USD 100 or local equivalent per stay
• Room upgrade priority, subject to availability
• Early check-in and late checkout, subject to availability
• Welcome amenity or preferred recognition
• Eligible ALL - Accor Live Limitless points and status recognition
• Same public rate as booking direct in most cases
• No booking fee from Clements Travel

We confirm the exact HERA benefits in writing before you book, because credit amounts, eligible room types, minimum stays and hotel participation can vary by property.

Accor HERA applies to Accor’s luxury and lifestyle brands, not the full portfolio.

HERA-eligible brands include:

• Raffles Hotels & Resorts

• Fairmont Hotels & Resorts

• Sofitel and Sofitel Legend

• Banyan Tree Hotels & Resorts

• Rixos Hotels

• The Hoxton

• 25hours Hotels

• SLS Hotels

• Delano Hotels

• Mondrian Hotels

Not included:

Novotel, Mercure, ibis, Pullman, MGallery, Swissôtel, Adagio, Tribe

Important:

Participation can vary by property, even within eligible brands. We confirm eligibility for your specific hotel before booking.

Booking direct with Accor usually gives you access to the public rate, ALL - Accor Live Limitless points and any status benefits you already qualify for.

Booking through Clements Travel with Accor HERA can give you the same public rate, while adding preferred advisor benefits at participating luxury and lifestyle hotels. These may include daily breakfast for two, hotel credit, upgrade priority, early check-in, late checkout and welcome recognition.

Your ALL number can usually still be added to eligible HERA bookings, so points, nights and status recognition may still apply.

Before you book, we compare the direct Accor rate, available hotel offers and HERA benefits, then confirm whether Accor HERA is the best-value way to book that specific hotel.

Accor HERA is usually most valuable at luxury and lifestyle hotels where breakfast, room category and on-property spend make a real difference.

It can work especially well at resorts, city landmark hotels and higher-end brands such as Raffles, Fairmont, Sofitel Legend, Banyan Tree, Rixos, SLS, Delano and Mondrian. These are the types of stays where daily breakfast for two, a hotel credit, upgrade priority and early check-in or late checkout can noticeably improve the stay.

The best HERA booking is not always the most expensive room. Sometimes the smarter move is to book a lower eligible category and let us position the reservation for the best available upgrade. Other times, it is worth choosing a specific room type because the view, layout or bedding makes a bigger difference than the possible upgrade.

Send us the hotel and dates, and we will check whether Accor HERA applies, what benefits are included, whether your ALL number can be added, and whether any public Accor offer is better value.