Privacy Policy

Luxury Travel Privacy Policy | Clements Travel

Last Updated: May 19, 2026

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our luxury travel advisory services, visit our website, request a quote, or book luxury hotels, resorts, cruises, tours, rail journeys, villas, or bespoke travel experiences through Clements Travel.

Clements Travel is a luxury travel agency specializing in VIP hotel bookings, preferred partner programs, Virtuoso travel benefits, luxury cruises, tailor-made vacations, and luxury travel planning worldwide.

About Clements Travel

Clements Travel works with many of the world’s leading luxury hotel brands and travel programs, including:

  • Four Seasons Preferred Partner
  • Marriott STARS & Luminous
  • Hyatt Privé
  • Rosewood Elite
  • Belmond Bellini Club
  • Mandarin Oriental Fan Club
  • Hilton for Luxury
  • Virtuoso luxury hotels and resorts

We help clients access:

  • Complimentary breakfast
  • Hotel credits
  • VIP amenities
  • Priority upgrades
  • Early check-in and late check-out
  • Luxury hotel offers and promotions

Personal Information We Collect

Information You Provide to Us

When you contact Clements Travel or request luxury travel services, we may collect:

  • Full name
  • Email address
  • Phone number
  • WhatsApp details
  • Billing address
  • Passport information for international travel
  • Date of birth
  • Hotel loyalty program numbers
  • Travel preferences
  • Dietary and accessibility requests
  • Information about traveling companions

Information Automatically Collected

When visiting the Clements Travel website, certain information may automatically be collected:

  • IP address
  • Browser type
  • Device information
  • Website activity
  • Referral sources
  • Cookie and analytics data

How We Use Your Information

Clements Travel may use your information to:

  • Provide luxury hotel quotes and travel planning services
  • Arrange hotel, cruise, villa, rail, and tour bookings
  • Communicate with hotels and travel suppliers on your behalf
  • Secure preferred partner amenities and VIP benefits
  • Send travel confirmations and itinerary updates
  • Improve our luxury travel website and services
  • Prevent fraud and unauthorized activity
  • Meet legal and regulatory obligations

We may also send occasional marketing emails featuring:

  • Luxury hotel offers
  • Preferred partner promotions
  • Virtuoso travel benefits
  • Luxury travel inspiration
  • Hotel opening news
  • Seasonal travel deals

You may unsubscribe from marketing communications at any time.

Sharing Information with Hotels and Travel Suppliers

To arrange luxury travel bookings, we may share relevant information with:

  • Luxury hotels and resorts
  • Airlines
  • Cruise lines
  • Tour operators
  • Ground transportation providers
  • Rail companies
  • Travel insurance providers
  • Booking systems and technology partners

These suppliers process information according to their own privacy policies and security procedures.

Luxury Hotel Payment Security

Clements Travel does not generally store full credit card information directly.

Most luxury hotel bookings are paid securely through hotel payment systems or trusted third-party providers such as Canary Technologies.

We recommend clients avoid sending full payment card details through unsecured email channels.

Cookies and Analytics

The Clements Travel website may use cookies and analytics technologies to:

  • Improve website performance
  • Analyze website traffic
  • Understand visitor behavior
  • Support digital marketing campaigns
  • Personalize website experiences

Third-party tools may include:

You can manage cookies through your browser settings.

International Data Transfers

As an international luxury travel agency, personal information may be transferred across multiple countries to complete travel arrangements and hotel reservations.

By using our services, you acknowledge that information may be processed internationally where necessary for travel bookings and related services.

Data Retention

Clements Travel retains personal information only for as long as reasonably necessary:

  • To manage travel bookings
  • To maintain client travel preferences
  • For accounting and tax purposes
  • To comply with legal obligations
  • To provide ongoing luxury travel assistance

Your Privacy Rights

Depending on your country or region, you may have rights to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion of personal data
  • Withdraw marketing consent
  • Request a copy of stored information
  • Restrict or object to certain processing activities

Requests can be made directly by contacting Clements Travel.

Data Security

We use reasonable technical and organizational safeguards to help protect personal information against:

  • Unauthorized access
  • Disclosure
  • Misuse
  • Alteration
  • Loss

While we take security seriously, no online platform or transmission method can guarantee absolute security.

External Websites

The Clements Travel website may contain links to hotel websites, airline websites, luxury travel brands, and third-party booking platforms.

We are not responsible for the privacy practices or content of external websites.

Children's Privacy

Clements Travel does not knowingly collect personal information from children under 13 unless required as part of a family travel booking arranged by a parent or guardian.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our services, legal requirements, or website operations.

Updated versions will appear on this page with a revised “Last Updated” date.

Contact Clements Travel

For questions about this Privacy Policy or how your personal information is handled, please contact:

United States

Clements Travel LLC
Administrative Office
30 N Gould Street Suite N
Sheridan, WY 82801
United States

United Kingdom

Clements Travel Limited
33 Charterhouse St
London EC1M 6HA
United Kingdom

Email: hello@clements.travel
Instagram: @clementstravel