Clements Travel does not charge booking fees for most reservations. In many cases you pay the same rate you would pay booking directly while receiving additional preferred partner benefits such as breakfast, hotel or onboard credits, and priority for upgrades where available.

Sometimes. If the reservation is flexible and the same category is still available through one of our preferred partner programs, we may be able to have the booking transferred or reissued so benefits can be attached. This can apply to luxury hotels, cruises, yacht voyages, and certain train journeys, depending on the supplier and rate type.

Our focus is primarily on luxury travel where we can add meaningful value. This includes luxury hotels, cruises, yacht voyages, and iconic train journeys with partners such as Four Seasons, Belmond, Rosewood, Aman, and leading cruise and yacht operators. If an itinerary includes boutique properties or other well located options that suit the trip, we are always happy to include those as well.

Most of our team work remotely and our main office is maintained for administrative purposes only. For this reason we generally do not host in-person meetings. Trip planning is handled via email, phone, or WhatsApp which allows us to assist clients around the world.

Please refer to the emergency contact number shown on your booking confirmation. This is the fastest way to reach the correct support team for urgent travel assistance.

No. While many of our clients are based in the United States and the United Kingdom, Clements Travel works with travelers from around the world. We can assist clients from most countries with luxury hotel bookings, cruises, rail journeys, and tailor-made travel, provided we are able to access the relevant rates and partner benefits. If you are unsure whether we can help, simply get in touch and we will let you know.