Last Updated: May 19, 2026
This Privacy Policy explains how we collect, use, store, and protect personal information when you use our luxury travel advisory services, visit our website, request a quote, or book luxury hotels, resorts, cruises, tours, rail journeys, villas, or bespoke travel experiences through Clements Travel.
Clements Travel is a luxury travel agency specializing in VIP hotel bookings, preferred partner programs, Virtuoso travel benefits, luxury cruises, tailor-made vacations, and luxury travel planning worldwide.
Clements Travel works with many of the world’s leading luxury hotel brands and travel programs, including:
We help clients access:
When you contact Clements Travel or request luxury travel services, we may collect:
When visiting the Clements Travel website, certain information may automatically be collected:
Clements Travel may use your information to:
We may also send occasional marketing emails featuring:
You may unsubscribe from marketing communications at any time.
To arrange luxury travel bookings, we may share relevant information with:
These suppliers process information according to their own privacy policies and security procedures.
Clements Travel does not generally store full credit card information directly.
Most luxury hotel bookings are paid securely through hotel payment systems or trusted third-party providers such as Canary Technologies.
We recommend clients avoid sending full payment card details through unsecured email channels.
The Clements Travel website may use cookies and analytics technologies to:
Third-party tools may include:
You can manage cookies through your browser settings.
As an international luxury travel agency, personal information may be transferred across multiple countries to complete travel arrangements and hotel reservations.
By using our services, you acknowledge that information may be processed internationally where necessary for travel bookings and related services.
Clements Travel retains personal information only for as long as reasonably necessary:
Depending on your country or region, you may have rights to:
Requests can be made directly by contacting Clements Travel.
We use reasonable technical and organizational safeguards to help protect personal information against:
While we take security seriously, no online platform or transmission method can guarantee absolute security.
The Clements Travel website may contain links to hotel websites, airline websites, luxury travel brands, and third-party booking platforms.
We are not responsible for the privacy practices or content of external websites.
Clements Travel does not knowingly collect personal information from children under 13 unless required as part of a family travel booking arranged by a parent or guardian.
This Privacy Policy may be updated periodically to reflect changes in our services, legal requirements, or website operations.
Updated versions will appear on this page with a revised “Last Updated” date.
For questions about this Privacy Policy or how your personal information is handled, please contact:
Clements Travel LLC
Administrative Office
30 N Gould Street Suite N
Sheridan, WY 82801
United States
Clements Travel Limited
33 Charterhouse St
London EC1M 6HA
United Kingdom
Email: hello@clements.travel
Instagram: @clementstravel
Last Updated: May 19, 2026
These Terms and Conditions govern the use of our website, travel advisory services, hotel bookings, cruise bookings, rail journeys, tours, villas, and all travel arrangements made through Clements Travel.
By using our website or requesting services from Clements Travel, you agree to the following Terms and Conditions.
Clements Travel is a luxury travel agency specializing in:
We work directly with hotels, luxury travel brands, airlines, cruise lines, and preferred partner programs worldwide to help clients access:
We believe luxury travel should feel personal, efficient, and transparent.
We are a licensed travel agency operating internationally through our U.S. and U.K. entities.
We believe in providing genuine customer service with clear communication, honest advice, and professional travel management.
We also believe in supporting local communities and charitable causes through our business activities.
All hotel rates, airline fares, cruise pricing, tours, rail journeys, and travel availability are subject to change until confirmed.
Luxury travel quotes and proposals are valid at the time issued and may change without notice due to:
Clements Travel reserves the right to correct:
We do not honor mistake fares or clearly incorrect pricing.
By requesting a booking through Clements Travel, the client confirms they:
Travel bookings are not confirmed until:
All booking confirmations, airline tickets, and travel documents are normally sent on the same day the booking is processed.
Clients are responsible for reviewing all documents immediately upon receipt.
Any errors or discrepancies must be reported within 24 hours.
Failure to notify us within this timeframe will be considered acceptance of the booking as issued, and Clements Travel cannot be held responsible for errors reported afterward.
Travelers are responsible for ensuring they meet:
Passports should generally remain valid for at least six months beyond the intended return date.
Clements Travel is not responsible for:
We do not monitor passport or visa expiration dates.
We strongly recommend comprehensive travel insurance for all travel arrangements.
Travel insurance should ideally include:
It is the traveler’s responsibility to ensure the policy meets their specific needs.
Payment terms vary depending on the hotel, airline, cruise line, or travel supplier.
Luxury hotels and travel providers may require:
Bookings are not confirmed until payment requirements are satisfied.
Late payment may result in:
Final payment deadlines must be adhered to strictly.
Credit facilities are available only to approved clients and corporate accounts.
Approval may take up to 30 days from the date of application.
Until approved, all travel arrangements must be paid in full before confirmation.
All changes and cancellations are subject to supplier terms and conditions.
Hotels, airlines, cruise lines, and travel providers may impose:
Clements Travel is not responsible for supplier-imposed penalties or restrictions.
All planning fees, consultation fees, and ticketing fees are non-refundable.
While we are happy to assist with supplier communication, we cannot negotiate supplier cancellation terms.
This is one of the reasons we strongly recommend travel insurance.
Clements Travel participates in multiple luxury hotel preferred partner programs and Virtuoso benefits programs.
Benefits such as:
are subject to:
Room upgrades and flexible arrival/departure benefits are never guaranteed unless specifically confirmed in writing.
We may only discuss travel arrangements with:
We cannot discuss bookings with:
unless written authorization has been provided.
Due to the high volume of WhatsApp communication:
We are happy to discuss travel plans via phone or WhatsApp, but:
We do not accept voice messages for booking instructions because written communication is necessary for:
We strongly recommend all clients complete a travel profile to streamline future bookings and reduce errors.
If information is missing from the client profile, Clements Travel cannot be responsible for resulting booking inaccuracies.
Travel profile link:
If issues arise during a hotel stay or travel experience, clients should notify both the hotel and Clements Travel immediately while still traveling.
Complaints raised during the stay are significantly easier to resolve than complaints raised after departure.
We will attempt to contact the hotel directly regarding complaints raised during the stay.
Complaints raised after check-out may still be reviewed but may incur an administration fee.
Maintaining positive relationships with luxury hotel partners is important because it helps us secure:
We reserve the right to terminate relationships with clients who:
Travelers are solely responsible for completing airline check-in procedures.
Airlines require passengers to personally accept:
For legal and operational reasons, Clements Travel cannot complete airline check-in on behalf of travelers.
Clements Travel does not generally store full credit card details directly.
Many hotels and travel suppliers process payments securely through:
Clients should avoid sending full payment card details through unsecured email.
Our handling of personal information is governed by our Privacy Policy:
Clements Travel Privacy Policy
Clements Travel is not liable for delays, disruptions, cancellations, or failures caused by events beyond our control, including:
Clements Travel acts solely as an intermediary between clients and travel suppliers.
We do not own or operate:
To the fullest extent permitted by law, Clements Travel is not liable for:
All website content, including:
is owned or licensed by Clements Travel and may not be reproduced without written permission.
Refer a new client to Clements Travel and once they spend £6,000 on travel bookings, you will receive a £200 travel voucher.
Corporate travel referrals may qualify for enhanced referral bonuses.
Referral rewards are issued at the discretion of Clements Travel and may be modified or withdrawn at any time.
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of our services or website will be subject to the exclusive jurisdiction of the courts of England and Wales.
Clements Travel LLC
Administrative Office
30 N Gould Street Suite N
Sheridan, WY 82801
United States
Clements Travel Limited
33 Charterhouse St
London EC1M 6HA
United Kingdom
Email: hello@clements.travel
Instagram: @clementstravel
